Assistance Hotline/Referral Coordinator ACT Global

 

Assistance Hotline/Referral Coordinator ACT Global

IMPORTANT DATA` 

Starting date of application form   5th   September, 2024 

Last date of application form          15th September, 2024 

 

Category   Development Sector 

Salary       50,000 to 54,000 

Type        Contractual 

Job Position   1 

Location                 Multan 

Experience That Matters:  

A bachelor's degree in social work, psychology, or a similar discipline.  

outstanding interpersonal and communication abilities.  

the ability to manage private and sensitive information discreetly.  

An advantage is having prior call Centre or customer service experience.  

the capacity to multitask well and operate in a fast-paced workplace. 

The following duties will fall under the purview of the helpline operators: 

taking calls from concerned citizens, survivors of violence, and their families, and determining the substance of the call.  

transferring calls, taking into account the caller's needs and the gravity of the problem, to the relevant psychologists. 

keeping the callers' privacy and confidentiality protected at all times.  

extending empathy and active listening to the callers as well as emotional support.  

recording calls and keeping correct records in accordance with the instructions given by the helpline administration.  

giving the helpline administration continuous input on any problems or difficulties encountered when taking calls.  

participating in training and development programs to increase their understanding of psychological assistance and violence against women.  

Following the moral standards and conduct norms established by the helpdesk  management 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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